LibQUAL+(R) is a web survey package that is based on the quality survey for general services SERVQUAL, which has been improved specifically for libraries so users can evaluate the library services. It was jointly developed by the Association of Research Libraries (ARL) in North America and Texas A&M University, and is used by more than 1,000 libraries around the world centered on North America. The Keio University Media Centers (libraries) also conducted a survey in 2008. This time, the survey will be conducted using the simplified version of the package LibQUAL+(R) Lite.
The Keio University Media Centers are proceeding with their current operations in line with the Mid-range Plan 2016-2020.
As a part of this plan, user surveys are conducted to discern areas for improvement and ascertain the future direction of library services.
The survey has fifteen questions.
Please give a score out of 9 regarding the services at the Media Center you most frequently use for each of the three categories,
“① My Minimum Service Level Is,”
“② My Desired Service Level Is,” and
“③ Perceived Service Performance Is.”
The survey will be conducted using the simplified version of the package LibQUAL+(R) Lite.
The questions will be chosen at random as follows.
Structure of LibQUAL+(R) Lite questions
- Core questions (“Affect of Service,” “Information Control,” and “Library as Place”)
8 questions chosen at random from a total of 22 questions.
- Additional questions
7 questions chosen at random from a total of 11 questions.
- Open-ended comments (Comment column)